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Email #13: Automated Culture & the Future (3/4/16)
- by AREENA
Call the bank. Call your cable company. Call your airline. Call just about anybody you’re doing business with and what do you get? Automation. Press 1 for this, 2 for that & 3 to stay on hold for the next 90 minutes. That little robot is eating our lunch. When you discuss this with people, they generally regard…